Last update: June 10, 2023
Ucraft LLC (also referred to as “we”, “us” or “our”) in pursuit of its mission, collects and uses (“process”) certain personal information from you. Being transparent about the processing of your information and respecting your privacy is incredibly important to us!
1.1 Data Controllers For purposes of data protection laws, the data controller of your data depends on the location where you are based and/or attend to one of our events.
1.2 Specific additional rights This policy is oriented by the rules and principles of the General Data Protection Regulation (EU GDPR). There are locations outside the EU where additional specific rights and/or rules should be applied. Please visit relevant sections below to find more information.
Where local data protection laws differ from the general rules provided by the EU GDPR, being more protective to data subjects, the local laws shall prevail.
2. Information we collect
When we provide the services, we collect and receive information in several different ways. In many cases, you may choose what information to provide. In some others, certain information is required for us to provide you the services.
2.1 Directly from you, or approved third parties We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source. These information include, but are not limited to:
– Attendee registration information. When you register to attend an event, you must provide us with basic information such as name, address, email address, telephone number, date of birth. We also give you the option to provide additional information. – Volunteer registration information. When you register to volunteer at an event, you must provide us with basic information such as name, address, email address, telephone number, and date of birth. We also give you the option to provide additional information. – Payment and credit card information. When purchasing tickets to attend an event, you must provide us with your name, address, telephone number, email address, credit card, debit card or bank information. This information will only be shared with third parties such as our payment provider who perform tasks required to complete the purchase transaction. – Conference survey responses. We may ask you to participate in optional surveys regarding your experience at the event in order to help us improve it and for related commercial purposes. – Customer Support. So that we may provide customer services, respond to and resolve any enquiries or complaints. – Call recordings. We may contact you for the purposes of sales, investment, or in the context of your past or future attendance at or participation in an event. In certain cases, we may record such calls for our legitimate interests in staff training and development.
2.2 Information you generate using our services
We may collect information about the ways in which you use and interact with our services, such as, but not limited to, the types of tickets you buy or the ways in which you interact with our website.
To understand and enhance your user experience, we may use tools for experience insights and behavior analytics purposes. These tools may allow us to access heatmaps, recordings, surveys, and user interviews, for instance.
2.3 From your browser or device We automatically collect certain information from your browser or device when you use certain services or read a message from us. For example, we collect: – data regarding the device you are using, such as its unique identifier and operating system; logs will be recorded by our servers based on the information sent from your browser; – information automatically as you navigate through our websites using cookies and other tracking technologies. (Information collected automatically may include usage details, email addresses, IP addresses, and information collected through cookies and other tracking technologies).
Information may be recorded by cookies and similar technologies when you use the services.
2.4 From public sources We also collect publicly available information from your social media accounts, such as the number of followers you have.
3. How we use your information
We use your information in order to provide, operate, improve, understand, customise, support, and market our services, including:
3.1 Providing and improving the requested services We use your personal information as necessary to run the events, such as to register attendees, issue tickets, facilitate information sharing with partners with whom you have consented for us to share information, and provide you with relevant connections and content during the event based on this information and your use of the website.
3.2 Communicating with you We use your personal information to contact you regarding your registration to attend, volunteer or speak at an event, to notify you of any changes to our policies and practices, for commercial, sales or investment purposes, and to respond to any requests or inquiries you may submit to us. If you subscribe to marketing, such as newsletters, we will use your information as described below. To opt out of our marketing communications and newsletters, please click the unsubscribe button at the bottom of marketing emails from us or alternatively, email us via the contact info below. We may collect information from these communications to improve our services and for the training and development of our staff.
3.3 Marketing If you opt in to receive marketing communications from us, we will use your personal information for outreach and marketing, such as to send you information about our future events and to exhibit attending companies. You can opt out of these communications by using the unsubscribe links in our communications or by changing your settings. We may also use your information in order to market the events. For example, we may use your image in our published list of event attendees, which is visible in our websites. If you want to object to this use, please contact us via the contact details at the bottom of this policy.
3.4 Tracking Cookies & Web Beacons. We may use information from beacons and cookies collected from your use of our website to target your online activity with certain advertisements. We may also use these tools to determine the popularity of certain content or advertisements on our website.
3.5 Third-Party Tracking We may use third party tools such as Facebook Advertising, Facebook Pixel Remarketing, LinkedIn Insight Tag, and Google’s remarketing technology. These tools allow us to understand and deliver ads and make them more relevant to you. The collected data remains anonymous and we cannot see the personal data of any individual user.
3.6 Advertising We use your personal information to be able to show you advertising on other websites.
3.7 Combining your data for personalized direct marketing and analytics To help us form a better overall understanding of you as a customer, we combine your personal data gathered across our cookies, form submissions, and chat functionality on our websites, for example when you request to receive email communications from us. In order to do this we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us. These third parties include Facebook, Instagram, Linkedin and Twitter. If that combination permits you to be identified, we will treat the combined information as personal data for as long as it is combined.
3.8 Legal obligations and rights We may use your personal information to protect our rights and properties in connection to our services, to enforce our policies and prevent fraud or potentially illegal activities, to comply with our legal obligations, to resolve any disputes we may have with you, and to enforce our agreements with third parties.
4. Legal bases for processing your information
– when necessary to perform our Terms and Conditions and other legal policies, or to provide you with the services; – where you have consented to the processing, which you may revoke at any time; – when necessary for us to comply with a legal obligation, a court order, or to exercise and defend legal claims; – when necessary to protect your vital interests, or those of others, such as in the case of an emergency; – where you have made the information manifestly public; – where necessary in the public interest; and – where necessary for the purposes of our, your, or a third party’s legitimate interests, such as those of partners or other attendees or volunteers.
If you have questions or need further information about the legal bases on which we collect and use your personal information, please contact us.
5. Our legitimate interests
As indicated above, in certain cases we use your information where necessary to pursue our, your and others’ legitimate interests. These cases include, but are not limited to:
– Implementing and enhancing security measures and protections in respect to our websites and services in general, protecting you and others against fraud, spam and abuse; – Enforcing our policies, such as our Terms and Conditions; – Enhancing the event and our services in general, as well as our websites, to improve your user experience; – Conducting access control and enforcing security at the events; – Conducting data analysis and analytics across our services; – Recording sales and other calls to you for our business interests in the training and development of our staff (where you have not objected); – Using your image in our marketing materials in order to highlight the attendees participating in our events. We also use photos and audio-visual footage from past events which may contain your image or voice; and – Providing seamless services.
If you want to exercise your right to object to any of these uses please email us via the email at the bottom of this page.
6. Sharing with third parties
6.2 Marketing We rely on third-party marketing platforms and service providers to assist us and perform certain marketing services for us.
If you share your email address with us we might use the information we hold about you to tailor sponsored content on social media sites, like Facebook, Google or Twitter. We securely match encrypted email addresses via our third party processor. The social media site can only see an email address if it’s already used for an account on their site. We don’t provide any new data on users.
6.3 Advertising We share your personal information with common advertising platforms such as Facebook, Google and LinkedIn to show you advertising when you use those services.
6.4 Third party service providers We may share your personal information to help us operate, provide, improve, understand, customise, support, and market our services. These third parties provide us with services including for customer support, data storage and website hosting, ticketing and payments processing, legal advice and compliance, and marketing and data analysis. These third parties are contractually required to use it only to provide their service to us, and prohibited from using it for their own purposes.
6.5 Business reorganization In instances where we are subject to a reorganization, such as a merger or acquisition of some or all of its assets, we may, in accordance with our legitimate interests, need to share information in the course of the transaction. In such circumstances, your information may be disclosed, where permitted by applicable law, in connection with such corporate restructuring, sale, or assignment of assets, merger, or other changes of control or our financial status.
6.6 Legal and safety reasons We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to (a) respond, based on applicable law, to a legal request (such as, a subpoena, search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our rights, property, or safety; (d) enforce our Terms and Conditions or any other agreements we have with you; or (e) prevent physical injury or other harm to any person or entity, including yourself and members of the general public.
6.7 Aggregated information We may also share aggregated or de-identified information, such as counts of attendee job titles or their affiliated companies, with companies we do business with, including our advertisers, partners as well as other organizational members.
7. Data retention
We will retain your personal information for as long as necessary to provide you with the services, maintain our legitimate interests and business operations, and/or exercise, defend or establish our rights.
8. Your rights
You have a number of rights in relation to the information that we process. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.
8.1 Access and Portability You can access much of your information by logging into your profile. If you require access to additional information, or you do not have a profile, please contact us. Where legally required, we will provide your information in an easily accessible format and assist in transferring some of this information to third parties.
8.2 Rectify, Restrict, Delete You can amend, update and delete some of your information by logging into your profile. If you don’t have a profile, or want us to amend, update or delete other information, please contact us.
8.3 Object Where we process your information based on the legitimate interests described above, or in the public interest, you can object to the processing in certain circumstances. We will generally stop processing your information unless we have compelling grounds to continue processing, such as where needed for legal reasons. Where we use your information for direct marketing, you can always object using the unsubscribe link in such communications, changing your profile settings or by contacting us. When we inform you that we will record a call to you, we will provide you with the opportunity to object to such recording.
8.4 Withdraw consent If we have specifically asked for your consent to use your information, you have the right to withdraw your consent at any time. For example, if we ask for your consent for direct marketing purposes, you can revoke your consent using the unsubscribe link in such communications, changing your profile settings or by contacting us.
8.5 Complain If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority or the lead supervisory authority, the Irish Data Protection Commission.
Attendees under 18 years of age may attend a Jump event if accompanied by a parent or guardian at all times. You can find further information on our Terms and Conditions.
Generally, we do not process children’s personal information as only the parent’s and/or guardian’s data is required to enable the children’s attendance to the event. Where there is any exceptional need to collect children’s data for the referred purpose, we recognize the need to provide further privacy protections , namely:
For additional information about our practices regarding children’s personal information, please contact us at the contact details at the bottom of this page.
11. How can you stop the use of personal data belonging to you for direct marketing?
There are several ways you can stop direct marketing communications from us:
– Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails. – Email us at the contact details at the bottom of this page.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
13. Contact us